Terms and Conditions

Last updated: April 14, 2022

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://pozitronplus.com website (the “Service”) operated by Medi Spa Ltd, Vlade Gotovca 21, HR- 10090 ZAGREB, VAT: HR60341287874 (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Medi Spa Ltd and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by Medi Spa Ltd.

Medi Spa Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Medi Spa Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Croatia without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Customer Complaint

If you have a complaint about anything related to our products, please contact us:

• By email: info@pozitronplus.com
• By visiting this page on our website: https://pozitronplus.com/contact-us/
• By phone number: +385 95 5835 560
• By mail: Vlade Gotovca 21, HR-10090 Zagreb

Upon receiving your complaint, it will be resolved within a maximum of 72 hours.

Complaint After Delivery

The buyer has the right to return the goods to the seller free of charge after delivery if the goods were delivered to him that he did not specify on the purchase order and if the product is clean, undamaged, and unused. In agreement with the customer, the product will be replaced with the correct one. 

Refund

We are going to make a refund in these special circumstances:

• If the product is technically damaged
• If you did not receive the product in 14 days from the Consumer Protection Act, Article 77 in the Republic of Croatia (valid throughout the EU) in accordance with which the Consumer has the right to request unilateral termination of the contract within 14 days of purchase, without giving reasons
• If you cancel your order in 48 hours
• If you are not completely satisfied with the product, you may ask for a refund in 14 days upon receiving the product

Form For Unilateral Termination Of The Contract

The consumer has the right to request unilateral termination of the contract within 14 days of purchase of the product from our webshop, without stating the reasons for the same according to the Consumer Protection Act, Article 77 in the Republic of Croatia (valid throughout the EU).

The consumer has the right to submit a request for unilateral termination of the contract, which begins to run from the date of delivery, ie from the date on which the consumer personally picked up the shipment.

The consumer is obliged to submit a written notice to the trader stating that he is terminating the contract, in order to exercise his right to unilateral termination of the contract, which must contain the consumer’s information specified in this form stating that he is terminating the contract.

Written notice can be delivered by mail to the company’s address or by e-mail.

The consumer who exercises the right to unilateral termination shall not bear the costs incurred in this connection, except for the costs of returning the goods.

The consumer may request a refund only after the return of the goods and determination of the correctness of the goods and non-damage by the consumer, together with the invoice, and no later than 14 days from the date of written notice of unilateral termination of the trade contract.

The consumer will be provided with an acknowledgment of receipt of the notice of unilateral termination of the contract by e-mail.

Notice of unilateral termination of the contract for MEDI SPA d.o.o., Vlade Gotovca 21, HR-10090 Zagreb, info@pozitronplus.com, +385 95 5835 560

I, _______________________________________________ (name and surname of the consumer).

From _______________________________________________ (consumer address: place, street, number), I declare that I unilaterally terminate the Contract for the purchase of the following goods / services: ____________________________________________________________ (enter the name of the item), according to the invoice number or order number ____________________ (enter the number from the document) ordered on ________________________, received on _____________________, (enter the date). I undertake to return the goods I received to the following address within the legal deadline: Vlade Gotovac 21, HR-10090 Zagreb, together with the invoice for the goods.

In _______________________ (city / town), on _______________________ (date).

__________________________ Consumer signature.

Download Form For Unilateral Termination Of The Contract

Delivery

All of the orders are dispatched for delivery in 5 days after receiving the payment and should arrive within 14 working days. Customers will receive tracking numbers and a link where they can track the status of their order. If you don’t receive your order within 14 working days, please contact us.

Security of Online Payments

While conducting payments on our webshop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance with the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and its privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure the current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security, and in-depth system checks for preventing network vulnerabilities.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us:

• By email: info@pozitronplus.com
• By visiting this page on our website: https://pozitronplus.com/contact-us/
• By phone number: +385 95 5835 560
• By mail: Vlade Gotovca 21, HR-10090 Zagreb

Or read our Privacy Policy.